Infrastructure exemplary practice: 1. Establish infrastructure that supports accessible ICT policies and practices: Four key areas-outsourcing, procurement, training and deployment
Outsourcing: Provide outsourcing guidelines to suppliers and business partners, including copies of ICT accessibility guidelines; Ensure that contracts stipulate suppliers will, where relevant, apply ICT accessibility standards
Procurement: Provide clear statement that ICT accessibility standard applies to the solicitation; Indicate the applicable technical section, functional performance criteria, and documentation and support requirements for the ICT contract deliverables; Specify applicable accessibility factors as (1) evaluation criteria and (2) inspection and acceptance criteria; Ensure the solicitation and any associated documents and attachments are in an accessible format.
Do not request that the ICT accessibility standard be determined by the vendor or ask for an ICT deliverable accessibility certification of compliance
Training: Provide accessibility training opportunities for all departments, including: ADA coordinators; program managers; contracting or procurement officers; software, web and multimedia developers; and IT Help desk staff.
Possible Topics for training: ICT accessibility standards and how to evaluate software, websites and other documents for accessibility; How to buy accessible ICT; How to create accessible software, websites, electronic forms, and documents; How to caption video or multimedia. Important to provide online resources for learning about specific assistive technology products and to train all employees so that everyone understands and can use accessibility features in any technology purchased or developed.
Deployment: Establish a mechanism for centralized expertise and/or payment for assistive technology devices and services; Provide for specialized expertise to assess and evaluate an applicant’s or employee’s need for assistive technology, where necessary and appropriate; Enter into strategic partnerships with resources in the community to gain insight, information and expertise regarding accessible ICT, including assistive technology devices and services; involve persons with disabilities in the implementation of accessible ICT policy by establishing a group of employees impacted by the policy.