1. The website to access information re Passport status is out of date. Have family 2012 issued passports in hand. Website status update says there is no record of passport. This site needs to be kept current if it to be at all useful.
2. When we applied for a passport for a family member who is conserved, (non-verbal and cognitively unable to use the internet) the current system, due to "privacy restrictions" does not allow a court and legally appointed conservator to check on the passport status.
There must be a way for a conservator to do this over the telephone, especially when the website status is so incomplete and incorrect.
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