Continuous Improvement and Accountability
Continuous Improvement Continuous Improvement Exemplary Practices: 1. Methods for ensuring continuous improvement and 2. Accountability mechanisms. Three key methods for ensuring continuous improvement: designate responsible persons/offices, encourage participation by individuals with disabilities and outside experts, and establish measurable objectives and benchmarks. Designate responsibility: Example-Chief Technology ...more »
Continuous Improvement
Continuous Improvement Exemplary Practices: 1. Methods for ensuring continuous improvement and 2. Accountability mechanisms.
Three key methods for ensuring continuous improvement: designate responsible persons/offices, encourage participation by individuals with disabilities and outside experts, and establish measurable objectives and benchmarks.
Designate responsibility: Example-Chief Technology Accessibility Officer. Provide top management support and, if appropriate, staff to manage the implementation of this strategic plan and a reasonable budget; identify the responsible individual(s) on all internal and external communications regarding the company's ICT strategic plan
Encourage Participation by Individuals with Disabilities and Outside Experts: Involve people with disabilities at each stage, particularly when testing whether the changes company has made are successful; Develop relationships with experts and learn what other companies are doing; Adopt the benchmarks and measures by teams that include users knowledgeable about accessible and usable electronic and information technology; Seek input from employees with disabilities using employee surveys and focus groups and discussions with employee diversity and advisory groups regarding the workplace environment
Establish Measurable Objectives and Benchmarks: “Conformance” evaluations or audits of company’s ICT will help in self-assessment of accessibility of existing technologies and plot course for improvement; Setting measurable objectives and benchmarks at the onset is key to evaluation and strategic planning process. Set measurable objectives by prioritizing ICT applications that need accessibility modifications and setting dates by which improvements will be implemented – then monitor achievement.
Many checklists, scorecards and grid-based tracking documents designed to help users evaluate compliance with Section 508 and other accessibility practices; Evaluate each ICT application or platform consistently, and to assign a benchmark “score” to each item at the start of self-assessment so that success can be measured.
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