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Metrics Suggested by CIOC Accessibility Committee

These metrics are categorized by initiative. You can expand upon these or suggest additional measures. Select this link for metrics reported by the CIO Council.

Increase Transparency

Agencies will develop and maintain a process for collecting and responding to formal 508 compliance complaints.

-Number of complaints received, percent of complaints outstanding/unresolved, formal 508 complaint process

Agencies will develop and maintain a process for collecting and responding to problem reports, feedback and suggestions related to 508 accessibility.

Agencies will be transparent in their operations and management of 508 compliance processes.

Strengthen Accountability

Agencies will review and evaluate electronic content for 508 compliance.

Develop and maintain an acquisition strategy and processes that enable and require the purchase of accessible technologies except in situations where an undue-burden exception applies

Improve Capabilities

Agencies will improve workforce competency in accessibility in section 508 compliance consistent with workforce roles

Multi-Disciplinary Approach/Diverse workforce/shared responsibility

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